911 Education
Lyon County Emergency Communications Center offers 911 Education to any community group to encourage the proper use of 911 and emergency services.
If you would like to schedule a 911 Education presentation, contact info@lcecc.org with your group size and details. Due to COVID-19 and social distancing, presentations can be done online at this time.
You Call Us. We Text You.
using the Rapid Deploy Map
You call us. We can TEXT you. Don’t hang up!
📲Did you know that 911 dispatchers have the ability to begin a text conversation while on a 911 call?
You call 911 in an emergency. If necessary, the 911 dispatcher can send a text while you are on the call. Don’t hang up! You check your messages and respond to dispatchers text in your language. Based on the language of the reply from the provided number, it also allows the dispatcher to select which language to reply in from there onward.
The text message will automatically translate your text to English for dispatchers, and then back to your language from the dispatchers. Over 100 languages can be translated using this tool.
This feature, when necessary, can help reduce the amount of response time by increasing communication reliability between caller and dispatcher during an emergency.
We are here to take your call, and text in an emergency.
What to Do
Help is dispatched while you are talking to the 911 Dispatcher. While help is on the way, the 911 Dispatcher will ask additional questions.
The following helps 911 Dispatchers send the correct personnel and equipment to the incident. You will be asked to provide and verify:
- Where? The address and description of where the emergency is taking place.
- What? A basic description of the emergency.
- Who? Your name (if you are willing to provide it), the name of those involved in the emergency, as well as the phone number you are calling from.
- When? It makes a difference if the incident is occurring now or happened earlier.
A 911 Dispatcher may stay on the line to continue to update information for in-progress incidents or to give caller life-saving instructions on what to do until help arrives.
Text to 911
Text to 911 is now available to the hearing and speech-impared residents of Lyon County, and those in situations where it is too dangerous to dial 911 for help in an emergency.
- Enter the numbers “911” in the text “To” field.
- The first text message to 911 should contain the location and a brief description of the emergency; push “Send” button.
- Be prepared to answer questions and follow instructions from the 911 Dispatcher.
- Text in simple words. Send your message without abbreviations, slang, or emojis. Photos and video cannot be sent to 911 at this time.
Don’t text and drive.
Voice calls to 911 (when possible) are always the best and fastest way to get help.
Teach Kids about 911
While many children are familiar with dialing 911 in an emergency, they often do not know other important information, such as their address or how to reach a parent at work.
You should begin teaching children this important information at about age three:
- Their full names, their parents’ names, their home address and phone number with area code.
- What an emergency is and when to call 911.
- How to hold the phone properly so that they can speak clearly into the phone.
- It is against the law to call 911 as a joke or prank.
- Not to be afraid to call 911.
- Calling you at work before calling 911 wastes time during an emergency. Give them permission to call 911 if they think there is an emergency.
Old phones can still dial 911. Take the battery out.